Services

What We Do

Today’s home buyers have moved from an attitude of expecting customer service to one of demanding customer satisfaction. While costs increase and competition gets tougher, ProHome® is your solution to SERVICE AFTER THE SALE!

ProHome® Colorado’s comprehensive Warranty Management System provides
all the following benefits:

Comprehensive liability protection with proven systems & documentation
Cost savings through increased operational efficiencies
Customer service solutions
Nationally accepted warranty books
Pre-Closing New Home Orientation Walk throughs by nationally trained & certified ProHome representatives
Explain and demonstrate homeowner maintenance items in the home
Field & document all homeowner phone calls
24 hour emergency service
Schedule and perform 30 day & 11 month warranty term walk throughs
Schedule all subcontractors for the workdays
Second year warranty administration available
4 year extended warranties available

Custom Reports

Information Is Power

ProHome® Colorado’s custom software is designed to give the control back to the builder and reduce legal exposure. Specific reports can be delivered weekly, monthly, quarterly, or annually on CD-Rom as well as in print.

All of ProHome’s reports can be reviewed by accessing specific dates, homeowners, addresses, superintendents, phases, subdivisions, contractors, completed work, scheduled work, or incomplete work. Enjoy the luxury of reviewing the complete history of a home by accessing a single report. We even allow you to customize a report from our program that best suits your informational needs.

Just a few of the hundreds of comprehensive reports provided by ProHome include:

Subcontractor work completion
Homeowner satisfaction surveys
Statistical work performance reports
Homeowner walk through work requests
Summary of non-warranty work requests
Homeowner conversation documentation
Subcontractor scheduling confirmations
Delinquent subcontractor performance
Photo documentation
Emergency call reports

Call Backs

THE THIRD PARTY ADVANTAGE
ProHome® Colorado is staffed with professionals who understand the warranties. Dependent on your choice of various management styles, we’ll be clear with the homeowners about what is (and is not) covered.

WE ADMINISTER THE WARRANTY
We’ll guide the owner from the Preclosing orientation all the way through the expiration of the warranty term. We’ll coordinate with your subs / homeowners and meet with you weekly, setting you free to build homes and increase revenue.

WE DECREASE YOUR LEGAL EXPOSURE
Our standardized system, experience, documentation, and customized software systems assure you of having the information when you need it.

WE MINIMIZE YOUR HEADACHES – SAVING YOU TIME AND HASSLES
No longer will the homeowners call you when they think there’s a problem. We field the calls on any and all warranty claims, including explaining non-warranty claims. We even have a 24-hour emergency call line so you won’t be bothered after hours, on weekends, or holidays.

WE SAVE YOU MONEY
Our costs are far below national averages spent on warranty service. By maintaining a fair and reasonable warranty, we keep the cost of the warranty service to a minimum. That saves YOU money.

Warranties

ProHome® Colorado‘s warranties are recognized by the NAHB. Warranty books we provide:

—Books for Single Family construction (1 & 2 year books available)
—Condominiums (1 & 2 year books available)
—Commercial

“ProHome’s documentation and system saved me over $18,000.00 in insurance claims on one home! This is the whole reason I signed up in the first place, in case something like this happened.”

Dennis Gonzalez, Builder, Denver, CO

“We found the cost of enrollment into ProHome’s program a tremendous cost savings. Instead of spending hundreds of thousands per year to support our in-house team, we now are saving this amount and are providing our customers with an exceptional level of service.”

David Ware, President, McStain Neighborhoods, Denver, CO

“ProHome Colorado has helped to set proper homeowner expectations, followed up with the appropriate documentation to reduce our potential risk and improved our profitability.”

Gale Pipkin, Vice President, Legend Homes, Greenwood Village, CO

“With ProHome Colorado’s support, I feel confident that my homeowner’s needs are being met in a professional and efficient manner…”

Gale Pipkin, Jim Cobb, President, Cornerstone Homes, Longmont, CO

“Prior to signing on with ProHome Colorado, I had not realized how much time, effort and money was diverted to addressing warranty issues. Now my valuable time can be spent on production and quality control.”

Rod Alpert, President, Paradise Custom Homes, Elizabeth, CO

“We have utilized ProHome at our Red Rock Country Club in Las Vegas since November, 2002, with a savings of over one million dollars over 30 months.”

Thomas D. Coyle, Sr, VP, Las Vegas Operations, Sunrise Colony Company, Las Vegas, NV

“We reluctantly endeavored into ProHome’s management of our warranty believing that this would be like many other things in the building industry we had attempted and would eventually leave us in a worse position than when we started.

I was overwhelmingly surprised at our customers’ response to third party warranty management. Not only has ProHome proven to be competent in what they do and manage, but our customers are consistently happier with the outcome than they were when we were in charge of our warranty program. As a building company, it has saved us money, but more than anything it has given us the ability to have good customer relationships and a less frustrated staff. Being a manager and owner of a company requires constant stewardship of your reputation and ProHome has proven time and again that it is worthy of my company’s trust.”

Aaron Everitt, President, Jamestown Builders, Fort Collins, CO

“Since 2009, Pro Home has generously been donating their time to Habitat for Humanity of the St. Vrain Valley for pre-close, 30 day and 11 month walkthroughs. They show our homeowners where critical shutoffs are, the operation of their home and talk with them about maintenance.”…Read More.

Dan Northcraft, Operations Director, Habitat for Humanity of the St. Vrain Valley

“We appreciate the help that you provided and would advise anyone that gets involved with any multi-family work that they should consider using ProHome as an independent warranty administrator. The liability protection from your services was a cost savings far and above the fees for your services.” …Read More.

Tom Bailey, Adolfson & Peterson Construction

“I want to tell you how pleased we are with your decision to use ProHome. This process is working to our utmost satisfaction. Thank you Monument Homebuilders, Inc., for your commitment to post-construction repairs.”

Satisfied Homeowner, WY

“I had a terrible experience with warranty work through my builder. When they hired ProHome Colorado to take care of warranty issues, things changed for the better — to say the least!”

Satisfied Homeowner, Colorado Springs, CO

“You visited me recently for my 11-month ProHome walkthrough. I want to thank you for your time, and also for your copious help. Solving some of my low-flow plumbing problems and especially taking the time and effort to tape up the falling insulation in my crawl space was really going above and beyond your call of duty. Those tasks, which you might consider minor, have saved me trouble, expense and angst, and I wanted to let you know that I really appreciate your help. I wish you well and hope that ProHome treats their employees as well as you treat your clients!”

Satisfied Homeowner, Laramie, WY

Services

What We Do

Custom Reports

Call Backs

Warranties

Custom Reports

Information Is Power

Call Backs

Warranties